Why Work With Us?

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Here's what our satisfied customers are saying about us:

Our experience with Shanna was more than we could have asked for. Our situation was a little different then most couples looking for a new home to purchase.  First of all neither of us are from this area.  Also one of us lived almost 2 hours away still and one of us lived in a hotel during the week while starting a new job.  She was very patient with us and understood our situation. She took the time to speak with both of us separately regarding what we wanted and didn’t want when it came to the house.  Due to us not knowing the area, she explained to us the differences between all of the areas we were looking at.  She also took the time to find the houses she really thought were worth looking at due to us having a limited amount of time to see them.  She met us on a Sunday to go look at a few and she was honest and very straight forward with us regarding what we were about to walk into.  She truly made this whole experience easy and carefree.  After we decided on a home she was in touch with us almost everyday until closing and we really felt like she was on our side during the whole duration before the closing.  She also gave us a lot of good places to go to in the area due to us being brand new to living in MA. We are so thankful we were referred to Shanna!

Where do we begin? How about September of 2018. That's when we started looking for a place to call home. We had a special loan. We had a tight budget. The whole thing seemed impossible. Not for Shanna. She dug in and showed us everything she could. She went above and beyond what we could have expected. She was there every step of the way. We spent more than 6 months looking for the right fit. We are so happy to have Shanna in our corner. We found the perfect house at a better than perfect price. She was amazing, had every detail covered to a T. When we list our home to resell, it will be with Shanna. Please do yourself a favor and go with this Realtor. She is poised, professional and passionate. We had the best experience!!

Mary is a great realtor she helped my husband and I find our first home. She was beyond helpful with the process and answered all our questions, and we had a lot! She was very patient as we looked at so many houses all over the place and finally found the one we loved in CT. Thank you so much for all your help and when we go to sell I know who to use again!



Shanna and Karen are very thorough.  They always returned my calls in a short time.  They will take the time to help you go through a very stressful process.  I would strongly recommend them for the purchase or sale of your home.  


Dan Devine

My experience with Shanna DeGray is tough to put into a short glimpse.  Shanna was on 24/7, everyday, all day.  I heard from her more than my own family.  I was never in the dark.  She was beyond amazing and I truly don't know the words to explain my experience other than CALMING and EXCITING all at one time.  The buying/selling experience is so stressful and that's actually the least feeling I felt.  I have bought before and the experience couldn't hold a candle to my prior.  The knowledge, communication and drive itself made me feel like I could trust her with everything and take care of my family if in the meantime.  I can and will speak volumes of Shanna and her team, now and in the future.  My gratitude will be a constant pay it forward.  


Amanda Rogers

Karen took the time and made an exerted effort to understand our need to quickly sell the property for a fair price based on true market value.  Her suggestions and comments for getting the property ready for sale were extremely helpful.  I believe following her advice was a major factor in selling the property quickly.

Karen was extremely helpful and knowledgeable when negotiating with the potential buyer, she kept us informed on a timely basis as we went through the process of selling the property.

I highly recommend the Union Crossing Agency and Karen Kopeski for buying or selling a property.  Karen is a knowledgeable, honest and frank realtor that works hard for her clients, if ever in the need of a realtor in the future I would not hesitate to use her services again.

I was impressed with her knowledge of the housing market and the area I lived in.  Very professional and made me feel comfortable.  She is very practical.  I was very pleased.  The process went very well.  I didn't know what to expect, but everything went well.  

Karen assisted us with a sale of our home in Agawam that was necessitated by a quick move out of state.  Trying to sell a home from 1,100 miles away, I needed a top notch realtor that I could count on to go the extra mile to get things done.  That's exactly what I got.  Karen and her team actually made it look easy.  

Karen listened to my issues concerning the need to sell my home quickly and efficiently.  She was understanding and sympathetic to my plight.  She stated that she usually sells the homes she lists within a month or two, and she was right on!  We had an offer within two days of listing and closed on my home sale exactly 8 weeks from the date I first spoke to Karen.  Karen is very professional, personable and efficient.  This was my first experience at selling a home, and I was quite apprehensive, to say the least.  She made it a very easy process for me, and put my mind at ease when issues came up during the sale.  I strongly recommend Karen Kopeski and Union Crossing Realty for anyone's future home purchases/sales!

Karen has sold two of my houses and has helped me buy another.  I would never consider using any other realtor.  Everyone knows that selling a house or buying a house can be an extremely stressful experience.  Karen made the sale and purchase actually enjoyable.  She took on all my stress and allowed me to relax.  Thank you Karen for caring!!

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